Cancellation Policy

We understand that plans may change, and we strive to be as flexible as possible. Our cancellation policy is as follows:

General Cancellation Terms

Free Cancellation
Guests may cancel their reservation free of charge up to 15 days before the arrival date.
From day 14 to day 8 before arrival, 50% of the deposit will be retained.
If cancellation occurs less than 7 days before arrival, the full amount of the reservation will be charged.

Non-Refundable Rates
For non-refundable bookings, no refund will be granted regardless of the cancellation date. This will be clearly stated during the booking process.

If the reserved room cannot be made available due to exceptional circumstances or force majeure, Château d’Artigues may offer an alternative solution or a full refund of the amount paid.

Booking Modification
If you need to change your booking dates or other details, please contact us as soon as possible. All changes are subject to availability and may incur additional charges.

Force Majeure
In case of unforeseen events such as natural disasters, government restrictions, or other serious disruptions that prevent you from honoring your reservation, special conditions may apply. Please contact us for further information.

Travel Insurance
We recommend that all guests consider purchasing travel insurance to cover unforeseen circumstances that may affect their travel plans.
By booking with Château d’Artigues, you agree to the terms set out in our cancellation policy. We appreciate your understanding and look forward to welcoming you.