FAQ

Bookings

Can I cancel my booking for free?

Yes, you can cancel for free up to 15 days before your arrival. After that, cancellation fees apply.

Do you offer non-refundable rates?

Yes, certain special offers are non-refundable. This will be clearly stated during the booking process.

Can I change my booking?

Yes, subject to availability. Please contact us as early as possible. Additional charges may apply.

What happens in case of force majeure?

In exceptional situations (natural disasters, restrictions, etc.), we offer either an alternative or a full refund.

Is the payment secure?

Yes. All transactions are handled through secure platforms. No banking data is stored on our site.

What payment methods are accepted?

Credit card and secure online payment. Full details are provided during booking.

Is my information shared?

No, it is used only to process your booking and stay. Some data may be securely shared with Booking.com or Google Analytics.

Can I request the deletion of my data?

Yes, simply contact us. Some data may be retained for legal reasons.

Do you use cookies?

Yes, to enhance your experience (login, preferences, statistics). You can manage them via your browser settings.